We want you to feel confident in your purchase. Below you’ll find everything you need to know about exchanges, store credit, returns and refunds. If the size or the design is not right, an exchange or store credit is almost always the better choice.

<h1 id="returns--exchanges">Returns &amp; Exchanges</h1><h1 id="we-want-you-to-feel-confident-in-your-purchase-below-youll-find-everything-you-need-to-know-about-exchanges-store-credit-returns-and-refunds">
<p>We want you to feel confident in your purchase. Below you&#x2019;ll find everything you need to know about exchanges, store credit, returns and refunds.</p>
</h1><h2 id="quick-summary">Quick summary</h2><h1 id="30-day-window-from-the-date-your-order-is-marked-as-deliveredexchange-or-store-credit-no-restocking-feerefund-30-restocking-fee-per-orderreturn-shipping-is-paid-by-youif-your-order-shipped-free-the-outbound-shipping-cost-is-deducted-from-a-refunditems-must-come-back-clean-undamaged-and-in-their-original-packagingmade-to-order-items-and-limited-drops-are-final-sale">
<ul>
<li>30-day window, from the date your order is marked as delivered</li>
<li><strong>Exchange or store credit: no restocking fee</strong></li>
<li>Refund: $30 restocking fee per order</li>
<li>Return shipping is paid by you</li>
<li>If your order shipped free, the outbound shipping cost is deducted from a refund</li>
<li>Items must come back clean, undamaged and in their original packaging</li>
<li>Made-to-order items and limited drops are final sale</li>
</ul>
</h1><h2 id="exchange-or-store-credit-the-cheapest-option">Exchange or store credit, the cheapest option</h2><h1 id="if-the-size-or-the-design-is-not-right-an-exchange-or-store-credit-is-almost-always-the-better-choice-we-waive-the-30-restocking-fee-on-both-and-nothing-is-deducted-for-the-original-shipping-you-only-cover-the-cost-of-sending-the-item-backstart-your-exchange-here">
<p>If the size or the design is not right, an exchange or store credit is almost always the better choice. <strong>We waive the $30 restocking fee on both</strong>, and nothing is deducted for the original shipping. You only cover the cost of sending the item back.</p>
<p><a href="https://eeveve.com/pages/contact">Start your exchange here</a></p>
</h1><h2 id="refunds">Refunds</h2><h1 id="you-can-return-your-item-for-a-refund-within-30-days-from-the-date-your-order-is-marked-as-delivered-a-30-restocking-fee-applies-per-order-return-shipping-is-your-responsibility-shipping-fees-paid-at-checkout-are-not-refundable-and-if-your-order-shipped-free-we-deduct-the-actual-shipping-cost-we-paid-to-send-it-to-youonce-your-return-has-been-received-and-inspected-your-refund-is-processed-to-your-original-payment-method-please-allow-5-to-10-business-days-for-it-to-appear-if-the-item-was-a-gift-the-refund-can-be-issued-as-an-eeveve-gift-cardstart-your-return-here">
<p>You can return your item for a refund within 30 days from the date your order is marked as delivered. A $30 restocking fee applies per order. Return shipping is your responsibility, shipping fees paid at checkout are not refundable, and if your order shipped free we deduct the actual shipping cost we paid to send it to you.</p>
<p>Once your return has been received and inspected, your refund is processed to your original payment method. Please allow 5 to 10 business days for it to appear. If the item was a gift, the refund can be issued as an Eeveve Gift Card.</p>
<p><a href="https://eeveve.com/pages/contact">Start your return here</a></p>
</h1><h2 id="what-condition-the-item-needs-to-be-in">What condition the item needs to be in</h2><h1 id="you-are-welcome-to-try-the-mat-what-we-cannot-take-back-is-a-mat-that-shows-use-pet-hair-dirt-or-marks-dents-or-creases-that-do-not-fall-out-or-any-damage-clean-undamaged-and-in-its-original-packaging-we-accept-it-you-will-also-need-proof-of-purchase">
<p>You are welcome to try the mat. What we cannot take back is a mat that shows use: pet hair, dirt or marks, dents or creases that do not fall out, or any damage. Clean, undamaged and in its original packaging, we accept it. You will also need proof of purchase.</p>
</h1><h2 id="made-to-order-and-limited-drops">Made to order and limited drops</h2><h1 id="limited-collection-drops-and-pre-orders-are-made-to-order-production-starts-only-after-the-ordering-window-closes-so-there-is-no-spare-stock-for-a-return-to-go-back-into-these-items-are-final-sale-and-cannot-be-returned-or-exchanged-for-a-change-of-mind-this-is-stated-on-the-product-page-before-you-order">
<p>Limited collection drops and pre-orders are made to order. Production starts only after the ordering window closes, so there is no spare stock for a return to go back into. These items are final sale and cannot be returned or exchanged for a change of mind. This is stated on the product page before you order.</p>
</h1><h2 id="damaged-faulty-or-incorrect-items">Damaged, faulty or incorrect items</h2><h1 id="shipping-damage-has-to-be-claimed-with-the-courier-and-they-only-accept-claims-for-five-working-days-after-delivery-so-please-inspect-your-order-as-soon-as-it-arrives-and-contact-us-within-5-working-days-with-photos-a-fault-that-appears-later-is-covered-by-our-365-day-warranty-rather-than-a-return">
<p>Shipping damage has to be claimed with the courier and they only accept claims for five working days after delivery, so please inspect your order as soon as it arrives and <a href="https://eeveve.com/pages/contact">contact us</a> within 5 working days with photos. A fault that appears later is covered by our 365-day warranty rather than a return.</p>
</h1><h2 id="non-returnable-items">Non-returnable items</h2><h1 id="sale-itemsgift-cardsmade-to-order-items-and-limited-drops">
<ul><li>Sale items</li><li>Gift cards</li><li>Made-to-order items and limited drops</li></ul></h1>

Returns & Exchanges

You can start your return or exchange using the link below. Start your return or exchange. An exchange or store credit is the cheapest route. We waive the $30 restocking fee on both, and nothing is deducted for the original shipping. Before you send

<h1 id="start-a-return-or-exchange">Start a Return or Exchange</h1><h1 id="you-can-start-your-return-or-exchange-using-the-link-belowstart-your-return-or-exchangean-exchange-or-store-credit-is-the-cheapest-route-we-waive-the-30-restocking-fee-on-both-and-nothing-is-deducted-for-the-original-shippingbefore-you-send-anything-back-please-check-your-item-meets-the-return-conditions-clean-undamaged-and-in-its-original-packagingmade-to-order-items-including-limited-collection-drops-and-pre-orders-are-final-sale-and-cannot-be-returned-or-exchanged-for-a-change-of-mind">
<p>You can start your return or exchange using the link below.</p>
<p><a href="https://eeveve.com/pages/contact">Start your return or exchange</a></p>
<p><strong>An exchange or store credit is the cheapest route.</strong> We waive the $30 restocking fee on both, and nothing is deducted for the original shipping.</p>
<p>Before you send anything back, please check your item meets the return conditions: clean, undamaged and in its original packaging.</p>
<p>Made-to-order items, including limited collection drops and pre-orders, are final sale and cannot be returned or exchanged for a change of mind.</p></h1>

Start a Return or Exchange

Yes. There are three possible costs, and the first two can be avoided. An exchange or store credit is almost always the cheaper choice, because the $30 fee comes off. Made-to-order items, including limited collection drops and pre-orders, are final s

<p>Yes. There are three possible costs, and the first two can be avoided.</p><ul><li><strong>Return shipping.</strong> You arrange and pay for the return label.</li>
<li><strong>Restocking fee.</strong> $30 per order. We waive this if you choose an exchange or store credit instead of a refund.</li>
<li><strong>Outbound shipping.</strong> If your order shipped free, we deduct the actual shipping cost we paid to send it to you.</li></ul><p>An exchange or store credit is almost always the cheaper choice, because the $30 fee comes off.</p><p>


</p><p>Made-to-order items, including limited collection drops and pre-orders, are final sale and cannot be returned or exchanged for a change of mind. This does not affect your rights if something arrives damaged, faulty or incorrect.</p>

Are there costs for returns?

We’re sorry to hear something isn’t right. Damage in transit has to be claimed with the courier, and they only accept claims for five working days after delivery. So please inspect your order as soon as it arrives and contact us within 5 working days

<h1 id="damaged-or-incorrect-item">Damaged or Incorrect Item</h1><h1 id="were-sorry-to-hear-something-isnt-rightdamage-in-transit-has-to-be-claimed-with-the-courier-and-they-only-accept-claims-for-five-working-days-after-delivery-so-please-inspect-your-order-as-soon-as-it-arrives-and-contact-us-within-5-working-days-if-it-arrived-damaged-or-if-you-received-the-wrong-itemto-help-us-resolve-it-quickly-please-includeyour-order-numberclear-photos-of-the-issuea-fault-that-appears-later-is-not-a-return-and-not-a-courier-claim-it-is-covered-by-our-365-day-warranty-so-get-in-touch-and-we-will-repair-or-replace-itthis-applies-to-made-to-order-items-and-limited-drops-too-those-are-final-sale-for-a-change-of-mind-but-never-for-something-that-arrives-damaged-faulty-or-incorrect">
<p>We&#x2019;re sorry to hear something isn&#x2019;t right.</p>
<p><strong>Damage in transit has to be claimed with the courier, and they only accept claims for five working days after delivery.</strong> So please inspect your order as soon as it arrives and <a href="https://eeveve.com/pages/contact">contact us</a> within 5 working days if it arrived damaged or if you received the wrong item.</p>
<p>To help us resolve it quickly, please include:</p>
<ul><li>Your order number</li><li>Clear photos of the issue</li></ul>
<p>A fault that appears later is not a return and not a courier claim. It is covered by our 365-day warranty, so get in touch and we will repair or replace it.</p>
<p>This applies to made-to-order items and limited drops too. Those are final sale for a change of mind, but never for something that arrives damaged, faulty or incorrect.</p></h1>

Return & Exchange

Returns & Exchanges

Start a Return or Exchange

Are there costs for returns?

Damaged or Incorrect Item