Returns & Exchanges

We want you to feel confident in your purchase. Below you’ll find everything you need to know about returns, exchanges, and refunds.

Quick Summary

• 30-day return window (from delivery date)
• $30 restocking fee per order
• Return shipping is paid by the customer
• Items must be unused and in original packaging
• Shipping costs are non-refundable

Returns

You can return your item within 30 days from the date your order is marked as delivered.

To be eligible for a return:

• The item must be unused
• In its original packaging
• With proof of purchase

A $30 restocking fee applies per order. Return shipping costs are the responsibility of the customer. Shipping fees paid at checkout are not refundable.

Start your return here

Exchanges

If you would like to exchange your item, the same conditions as returns apply.

• Item must be unused and in original packaging
• Customer pays return shipping

Start your exchange here

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after processing.

If the item was a gift, the refund can be issued as an Eeveve Gift Card.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 5 working days and include photos so we can resolve this quickly.

Non-returnable Items

• Sale items
• Gift cards