Returns & Exchanges

We want you to feel confident in your purchase. Below you’ll find everything you need to know about exchanges, store credit, returns and refunds.

Quick summary

• 30-day window, from the date your order is marked as delivered
• Exchange or store credit: no restocking fee
• Refund: $30 restocking fee per order
• Return shipping is paid by you
• If your order shipped free, the outbound shipping cost is deducted from a refund
• Items must come back clean, undamaged and in their original packaging
• Made-to-order items and limited drops are final sale

Exchange or store credit, the cheapest option

If the size or the design is not right, an exchange or store credit is almost always the better choice. We waive the $30 restocking fee on both, and nothing is deducted for the original shipping. You only cover the cost of sending the item back.

Start your exchange here

Refunds

You can return your item for a refund within 30 days from the date your order is marked as delivered. A $30 restocking fee applies per order. Return shipping is your responsibility, shipping fees paid at checkout are not refundable, and if your order shipped free we deduct the actual shipping cost we paid to send it to you.

Once your return has been received and inspected, your refund is processed to your original payment method. Please allow 5 to 10 business days for it to appear. If the item was a gift, the refund can be issued as an Eeveve Gift Card.

Start your return here

What condition the item needs to be in

You are welcome to try the mat. What we cannot take back is a mat that shows use: pet hair, dirt or marks, dents or creases that do not fall out, or any damage. Clean, undamaged and in its original packaging, we accept it. You will also need proof of purchase.

Made to order and limited drops

Limited collection drops and pre-orders are made to order. Production starts only after the ordering window closes, so there is no spare stock for a return to go back into. These items are final sale and cannot be returned or exchanged for a change of mind. This is stated on the product page before you order.

Damaged, faulty or incorrect items

Shipping damage has to be claimed with the courier and they only accept claims for five working days after delivery, so please inspect your order as soon as it arrives and contact us within 5 working days with photos. A fault that appears later is covered by our 365-day warranty rather than a return.

Non-returnable items

• Sale items
• Gift cards
• Made-to-order items and limited drops