Damaged or Incorrect Item

We’re sorry to hear something isn’t right.

Damage in transit has to be claimed with the courier, and they only accept claims for five working days after delivery. So please inspect your order as soon as it arrives and contact us within 5 working days if it arrived damaged or if you received the wrong item.

To help us resolve it quickly, please include:

• Your order number
• Clear photos of the issue

A fault that appears later is not a return and not a courier claim. It is covered by our 365-day warranty, so get in touch and we will repair or replace it.

This applies to made-to-order items and limited drops too. Those are final sale for a change of mind, but never for something that arrives damaged, faulty or incorrect.