The expected delivery time is within 3-7 days for the Lower 48 and Washington D.C.

The expected delivery time is within 3-7 days for the Lower 48 and Washington D.C.&#xA0;

When can I expect my order at home?

You will receive an order confirmation email, which includes a track & trace link that allows you to monitor the progress of your delivery.

You will receive an order confirmation email, which includes a track &amp; trace link that allows you to monitor the progress of your delivery.

Where can I track the status of my order?

Please send photos of the damage via the contact form. This should be indicated within 5 working days of receiving your package.

Please send photos of the damage via the <a href="https://eeveve.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">contact form</a>. This should be indicated within 5 working days of receiving your package.

There is damage to my package

Eligible destinations. Eeveve ships to the Contiguous United States ("Lower 48") and Washington D.C., Alaska, Hawaii, Puerto Rico, APO and FPO addresses. Shipping time. Eeveve works mainly with the following shipping companies: UPS Ground, FedEx Home

&#xA0;<h2 id="delivery--shipping">Delivery &amp; Shipping</h2> Eligible destinationsEeveve ships to the Contiguous United States (&quot;Lower 48&quot;) and Washington D.C., Alaska, Hawaii, Puerto Rico, APO and FPO addresses.Shipping timeEeveve works mainly with the following shipping companies: UPS Ground, FedEx Home or FedEx Ground. The expected delivery time is within 3-5 days for the Lower 48 and Washington D.C.&#xA0;Once you have completed your order, you will receive an order confirmation email, which includes a track &amp; trace link that allows you to monitor the progress of your delivery until it&apos;s delivered.Shipping rates U.S.We offer&#xA0;FREE shipping on all orders within the U.S. Shipping rates CanadaWe offer FREE shipping on orders CAD $200+ from our U.S. warehouse. Shipping costs for orders under CAD $200 is CAD $24.99.

Shipping policy

We will do our best to answer your questions within 48 hours.

Reachable Monday through Friday from 9 a.m. to 5 p.m.

Back to store

Eeveve US

Shipping & receiving

How do I place an order?

Which payment methods can I use?

Order Confirmation & Invoices

How can I report a change to my order?

Pre-order

Orders & Payment

I would like to exchange a product, is that possible?

I would like to return a product, is that possible?

Are there costs for returns?

When can I expect my money back?

Return & Exchange

Warranty policy - Play mats

Warranty

Optimal use

Product safety

How do I assemble the play mat?

What sizes does the puzzle mat have?

Are the puzzle mats safe for children?

Will the play mat slide or disconnect during use?

Can there be heavy items on the puzzle mat?

What surface is the puzzle mat suitable for?

Can I buy individual tiles?

Are Eeveve play mats suitable for high-traffic areas?

Can I vacuum the play mat?

Are Eeveve mats waterproof and spill-resistant?

Can the mat be used in pet zones?

Do Eeveve mats work on carpets without coming apart?

Can I expand or rearrange my mat setup?

Are the materials safe for babies and toddlers?

Product information

Our story

Collaboration & affiliate program

Press & Collaborations

Return & refund policy

Privacy policy

Terms of service

Contact information

Policies & Terms of Service